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General terms and conditions

Placing an online order for handmade textile items or any other product at implies acceptance by the customer of the following legal conditions.

Shipping, will not send any order for handmade textile items or any other product until verifying that the payment has been made.

The delivery is considered made at the moment in which the carrier has delivered the items available to the customer and the customer has signed the delivery agreement document. The customer will be obliged to check and verify the status of the items and expose all claims that may be justified in the delivery document.

The delivery times indicated by are for guidance only, although our company will endeavor to respect these terms, its delay will not imply the cancellation of the order for our items or any compensation. guarantees that the articles arrive in perfect condition to the client, for this reason we take care that the transport conditions between our facilities and the final destination are adequate.

The shipping costs are determined by the weight and destination of the same, varying according to the quantity and characteristics of the articles. You will be able to see the shipping costs reflected at all times in the shopping cart, as you purchase items and choose a destination for them.

Cancellations and Returns

The client has the right to request the cancellation of an order at any time and to receive a refund of the entire amount paid except from the moment it has entered the preparation phase; once in preparation, sent or delivered, to cancel an order or return it, either part or all of its content, the customer must avail himself of the right of withdrawal or the right of return, whose conditions are also specified below.

In those cases in which the order has not yet entered the preparation phase, it will suffice for the customer to request its cancellation by email, although they must take into account that between receiving the message and reading and managing it, a period of time may elapse. period of time during which the order may have entered the preparation phase and it is not possible to stop its shipment.

Once cancelled, Idemdelienzo undertakes to refund the entire amount paid within a maximum period of 7 calendar days. For this purpose, the same modality used for payment will always be used, except in the case of payments by transfer to bank accounts belonging to a non-EU country, in which case the client may choose between (1) accepting the repercussion of any commission that could be generated by way of transfers to accounts in countries that are not members of the European Economic Area, (2) facilitate another alternative modality, such as a Paypal account.

In the case of returns to accounts or bank cards in countries with a currency other than the euro, given that the amount to be returned will be in euros —as was the payment— and in order to avoid unnecessary commissions, the client may also request to leave the amount as a credit for a future purchase.

In the event that the payment method used at the time of purchase is no longer available (Paypal account canceled or expired card), the customer may request a refund on another Paypal account, a refund by transfer (with the detailed reservations below). above for bank accounts belonging to non-EU countries), or also leave the amount as a credit for a future purchase; In no case may it be on a card other than the one used to pay for the order.

Once the preparation of the order has begun, it is ready for shipment, sent or delivered, any request for cancellation will be treated as a right of withdrawal. To exercise the right of withdrawal, the client must communicate their decision clearly, free of any ambiguity: either (1) by postal letter, addressed to the headquarters of Idem de Lienzo / Luisa Guardo Cruz, Calle Abilio Calderón, 10 – 34191 Santa Cecilia del Alcor – Palencia – Spain, (2) by email addressed to or (3) using the contact form, selecting the option to return the order. The return of the order in case of withdrawal will also give rise to the refund of the entire order, including shipping costs, except in the case of having requested, for the original shipment, a shipping method that costs more than the basic one; In this case, only the amount corresponding to a standard service will be refunded as shipping costs.

In case of withdrawal, it will be Idemdelienzo who will organize and assume the costs of the collection and transport to its warehouse of the products subject to the return, and it will do so through one of its collaborating agencies and according to the usual conditions of a standard service, that is to say , that the client must allow the collection of the products during the day, without the obligation of specifying a specific time on the part of the agency. The collection must be made at the same address where the delivery of the original order took place. If the client requests collection at another address, this must be previously confirmed by Idemdelienzo, who reserves the right to request payment of the difference in the event that the cost of transportation for collection at this new address is higher. which would cause the collection at the original address.

No return of deliveries made in special territories or countries not members of the European Union will be accepted.

Every client has the right to withdraw and without the need for justification provided that they make use of their right within a period of 14 calendar days from the date of delivery of the order, according to communication by the transport agency, or the return of the order. to the transport agency in case of failed delivery or repeated absence. The right of withdrawal cannot be exercised when there are indications that the products have been opened, tampered with or exposed to inappropriate conditions. And it is mandatory to return the entire shipment in this case, with all the products correctly protected, in their original packaging and in perfect condition for subsequent sale.

Once the order has been recovered and the appropriate checks on the status of the products have been carried out, Idemdelienzo will reimburse the customer for the entire amount paid, using the same method used for payment, with the same exceptions and reservations mentioned in the third, fourth and fifth paragraphs. of this same section in terms of transfer credits in bank accounts belonging to a country outside the EEA as indicated, accounts with currencies other than the euro and unavailable modalities.

The refund in the case of withdrawal will be made within a maximum period of 14 days from the date of receipt of the returned order. Returns to postage due or claims for payment of invoices for shipments organized by the client will not be accepted. And it will be necessary to insert in the box a completed copy of the Return Form; in the event that the order was made up of more than one package, a copy of the same in each one.

The client also has the right to return part or all of an order if any of the products received —except in the case of intimate garments and lingerie, without the right to claim or return— does not meet their expectations or is realized, after delivery, of having purchased it by mistake, involuntary or induced by any erroneous or incomplete information published on our pages. In this case, the term to request the return will be 30 calendar days and must proceed in the same way and with the same reservations mentioned for the right of withdrawal both for the collection and for the subsequent reimbursement. The form to be used will be the same Return Form that is used in the case of withdrawal, it being necessary in this case to indicate the name of each of the products to be returned; once completed, it must be sent by email to of Idemdelienzo, to agree on the terms of the collection; once agreed, the client must insert a copy of the form in the return package; If the return comprises more than one package, it will be necessary to insert a copy in each box. The refund in this situation —a partial return of an order, or after the 14 days provided for the right of withdrawal— will only be for the products returned in perfect condition, excluding both the shipping costs paid for the original shipment and any supplement paid as gift options (paper, special gift box…).

In the event of a content error, Idemdelienzo undertakes, after receiving notification of the problem by email, to collect the products sent in error and to send you the correct products as soon as possible, always according to availability and usual replenishment terms, or to refund the amount paid for the products purchased and not shipped plus the proportional part of the transport, if the situation arose in which the new delivery did not arrive on time for the purpose for which they had been purchased. In the event of a possible lack of availability or delay, Idemdelienzo will offer the customer the possibility, if they wish, to change the product that is out of stock or affected by the delay for another of a similar price. The client will not have the right to claim any type of compensation for the inconveniences caused by an error of this nature and the term to request a refund in this case will also be 30 calendar days.

In the event of an incident during transport (partial or damaged deliveries, delivery to the wrong address, loss of packages or unacceptable delays once the order has been shipped), the customer is entitled to a replacement shipment as soon as possible. In the event of such eventualities, it will be essential to record the problem on the delivery note and always report the incident within the deadlines established by each transport agency (often only 24 hours after delivery). In the event that reshipment is not possible or in the event that it no longer arrives on time, the customer will be entitled to payment of the products not received in perfect condition as well as the proportional part of the shipping costs.

The customer also has the right to return a defective product, whether the defect affects its manufacture or its external appearance. In case of damage to the external appearance, the customer must notify the problem within a maximum period of 30 days from the date of delivery of the order and initially present a photograph that allows observing the problem; for manufacturing defects, the term is the same of 30 days, and in their notification of the claim, the client must indicate the article code, usually indicated on the label. Both problems must be communicated, within the aforementioned deadlines, by email to, who will notify the client as soon as possible, and always before 3 working days, when the items will be collected, either for verify the defect and correct it or to proceed with its replacement. While no response is received, the customer must keep the item, in the same conditions it was in when it was received. Once the deficiency of the article has been collected and verified, the customer will receive a credit for the amount paid for the product, postage excluded. When proceeding with the collection of the product, the customer must fill out the return form and facilitate the collection, which may take place at the same address as the delivery or at another address if this has been agreed in writing via email pedidos@idemdelienzo .com of Idemdelienzo.

To make any return effective, in any of the cases described in this section, it is essential to first contact our email to warn of the situation. Idemdelienzo will not accept any claim or return if we have not previously received any notification by email and the terms of the same have not been agreed.

Withdrawal form model

You can use the following form to request the cancellation of the contract or you can use your own text.

For the attention of:
Orders Dept.
Calle Abilio Calderon, 10
34191 Santa Cecilia del Alcor – Palencia – Spain

Tel.: 617 14 33 03 (prefix +34 from outside Spain)

I/we hereby notify you () that I give up on me/we give up on our ()
purchase/sale contract referring to Order No.

Order received on the day: (*)

Name of the client or clients

Address of the client or clients

Signature of the client or clients (only if this form is presented on paper)


(*) Delete as appropriate.

Consumer Goods Warranty

In the event of a defective item, will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.

Obvious merchandise defects must be reported in writing to immediately after delivery.

Confidentiality, fully aware of the use and treatment that must be given to personal data and by virtue of the existing legal regulations in this regard, has implemented a system to preserve the security, integrity and confidentiality of data considered personal .

For this, in addition to meeting the requirements set forth in Organic Law 15/1999, of December 13, on the Protection of Personal Data, it guarantees not only legal, but fair use of personal data as well as an adequate system to exercise the rights of access, rectification, cancellation and opposition provided in the aforementioned Law.

The contracting by the user of the services provided in this online store, will imply the express consent of the user for the use, treatment and transfer of data to all entities that directly and indirectly have professional relations for the provision of said service. will store all the personal data of its Users in an automated file whose purpose is the management, control, prevention and maintenance of the service to be provided.

Said file complies with all the requirements and guarantees provided in the regulations on Data Protection. will collect only and exclusively the personal data of the users, being these at all times adequate, pertinent and not excessive. Users authorize to carry out automated processing of their personal data. Likewise, we inform you that you can always contact the Registration Department of to exercise your rights of access, rectification, cancellation and opposition at the physical and electronic addresses indicated for this purpose.
C/ Abilio Calderon 10
34191 Santa Cecilia del Alcor
Palencia – SPAIN


The purpose of these General Conditions is to regulate the conditions of use and use of our online store, whose owner is Idem de Lienzo / Luisa Guardo Cruz, Calle Abilio Calderón, 10 – 34191 Santa Cecilia del Alcor – Palencia – Spain.

The mere use of our online store, attributes to whoever makes use of it, the condition of user, who declares to know and accept without reservation or exception, each and every one of the General Conditions that are exposed in this document.

Through the online store, all registered users will be provided with the possibility of accessing the contents, services and other information concerning the economic activity of the owner thereof. These general conditions constitute the entire agreement between the parties in relation to online sales transactions between and its customers. is empowered to unilaterally modify each and every one of the obligations set forth in these General Conditions, without the need for prior notice. Likewise, it is qualified to restructure, modify or eliminate any information, service or content included in its website, without the need for prior notice. The modification of any of these general conditions for a particular case will only be valid when it has been collected in writing and signed by the legal representatives of each party.

Conditions of Access and Use

Through the website, any user can freely access the information contained therein.

The conditions of access to the web are subject to the legal provisions in force at all times as well as to the principles of good faith and lawful use by the user, expressly and strictly prohibiting any type of action that could be detrimental or detrimental to our online store or third party.

The website does not require prior subscription for simple browsing, access or use of the service in question. On the contrary, for access to certain content and services, prior subscription and corresponding registration as a user (hereinafter registered user) will be required. Regarding the processing of personal data, see the Confidentiality Policy of

User register

In accordance with the provisions above, reserves some of the services offered through our online store to registered users of by completing the corresponding user registration form.

The User undertakes to select, use and keep his username or “login” and his password or “password” (access codes) in accordance with the provisions of the following clauses.

Assignment of Access Keys

The User will have the option of choosing and indicating their own access codes. The User may not choose as a User Name words, expressions or graphic-denominational sets that are profane, insulting, coinciding with brands, trade names, establishment signs, company names, advertising expressions, names and pseudonyms of publicly relevant or famous personalities for whose use is unauthorized and, in general, contrary to law, morality and public order. reserves the right to eliminate or suspend any username that meets any of the aforementioned characteristics.

The access codes are assigned automatically, the only criterion used for this purpose being the non-existence of previous Access Codes that were identical to those selected by the User.

In the absence of choice by the user, the access codes will be assigned automatically by In this case, the User may at any time change them for any other, always in accordance with the provisions of the preceding and subsequent paragraphs.

Use and Custody

The user undertakes to make lawful and diligent use of the access codes, as well as not to make their access codes available to third parties.

The user undertakes to reliably notify as soon as possible of the loss or theft of access codes as well as any risk of access to them by a third party. The access codes can only be used by the user to whom they have been assigned. is exonerated from any type of liability that may accrue for damages caused or suffered by fraudulent use or lack of diligence in the safekeeping and custody of access codes, loss or use in contravention of the provisions of these Conditions Generals.

Content and User Actions

The user undertakes to make lawful, diligent, honest and correct use of the information or content obtained through the website or from third parties previously provided by and all under the principles of good faith. and with respect at all times to current legislation.

The user must refrain from obtaining, except for personal use, any information (understood by information as any message, sound files, photographs, drawings, software and in general any class or type of computer file, graphic, etc.) that is owned by from our online store.

Likewise, the user acquires the commitment not to maliciously or intentionally cause damage or harm that may impair or alter the website itself, as well as not to introduce or disseminate so-called “computer viruses” that may cause unauthorized alterations of the contents or systems. members of our online store. The acquired commitment must govern the use of content in accordance with the provisions of law, morality and public order; Do not copy, reproduce, distribute, assign, transform or modify the contents without the prior written consent of or a person authorized by it.

In this regard, is exempt from any type of failure or computer virus introduced by third parties.

The user must also meet all the requirements set forth in relation to intellectual, industrial and other similar property rights.

Content of our Online Store

The database owned by contains all the necessary information that the customer may need to make the purchase of the items that comprise it, as well as a constant update of prices, detailed descriptions, etc…

The information provided in the online store is extensive and sufficient for the purchase, but it should not be considered as complete or exclusive, due to the wide range of products in this sector of commercial activity. will try, to the extent of its possibilities, to update prices and products through constant and fluid communication with providers and suppliers. states that the product offered usually corresponds to the photograph and technical description thereof. However, it is exonerated from liability for those cases in which, due to errors or innovations, there have been substantial variations with respect to the photograph, technical description or price of the items. Likewise, it is shown that the photographs are merely indicative, and there may be variations in terms of their physical appearance, without undermining the integrity and performance of the requested product. is exempt from the content, information, opinions or comments disseminated through its website nor will it be liable for the use that the user makes of that information.

Rights and Obligations of will be solely and exclusively responsible for the services it provides itself and the contents directly originated by the website itself and identified with its corresponding copyright. is committed to adopting the necessary means and measures to guarantee the security and privacy of communications. It will not respond when, having adopted the relevant security measures, they are violated by external agents. will not be responsible, not even indirectly or subsidiary, for any content, information, opinion or statement of any kind, originating from the user or third parties or entities and who have access, transmit, communicate, treat , display or sell said information to the website owned by reserves the right to temporarily suspend the provision of the service without prior notice to the user, as long as it is necessary to carry out maintenance, update or improvement operations of the service. Likewise, you can modify the access conditions and/or the specific location of the content that is part of our online store, as well as prevent, restrict, block, delete or withdraw access to the services for users when they do not make a lawful, honest and diligent of the services provided on the web. Along the same lines, you may withdraw, block or restrict the use of content introduced by third parties that is illegal, racist, criminal, advocating terrorism, violation of human rights, defamatory, pornographic, constituting fraud or in any other way that violate applicable laws or regulations, whether national or international. does not ensure the availability and permanent continuity of our online store due to interruptions, failures, etc., nor will it be liable for damages that may be caused to users by computer viruses or external agents that third parties may deposit in the web or in electronic documents and files stored in the computer system. makes available to users certain tools such as buttons, banners, links or links that allow the user to access other sites related to the corporate purpose of our online store or other different ones. The ultimate goal of installing these tools is to provide and facilitate navigation for the user, not being responsible for the sites that the user accesses through its page, as far as the Right to Honor may be affected. For all this, it will be the user who, under his own responsibility, will access through these hyperlinks. For its part, will try, to the extent possible, to verify said hyperlinks, restricting, blocking or suspending said buttons when they violate the principle described in these General Conditions.

Extrajudicial Resolution of online disputes of the U.E.

You can make use of this link to the EU online dispute resolution platform, which we make available to you in compliance with the regulations contained in article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on the resolution of online disputes in consumer matters.